Nearly sold out. Just a few spaces remain – book now or miss out.
10TH EDITION • MESSE BERLIN
17 FEB 2026: 09:00-18:00 • 18 FEB 2026: 09:00-17:00

TERMS & CONDITIONS

General Terms and Conditions for the E-commerce Berlin Expo

Definitions

For the purpose of these Terms and Conditions, the following definitions apply:

Who is who?

Consumer a natural person acting for purposes outside their trade, business, or profession

Entrepreneur a natural person, legal person, or an organizational unit without legal personality that is granted legal capacity by statute, conducting business or professional activity in their own name and performing a legal act directly related to such business to professional activity.

Entrepreneur with consumer rights a natural person concluding an Agreement directly related to their business activity, where it follows from the content of the Agreement that it does not have a professional character for that person, in particular, resulting from the subject of their business activity.

Organizer Capitals spółka E-Commerce ograniczoną Z odpowiedzialnością sp. k. seated in Poznań (Poland), Matejki st. 6/7, 60-766 Poznań (Poland), entered into the Register of Entrepreneurs under the National Court Register number 0000592712, whose files are kept by the District Court Poznań Nowe Miasto and Wilda in Poznań, 8th Economic Department of the National Court Register, that uses tax identification number (TAXID): PL7792423665 and REGON statistical number: 363746333

Participant/Attendee any natural or legal person who registers for or attends the Event, including ticket holders and accredited visitors.

Service Provider the entity providing the Newsletter via the Website, as indicated in the imprint (legal notice) of the Website. The Service is identical to the Organizer.

Subscriber a person who has concluded an Agreement with the Service Provider and is subscribed to the Newsletter.

User means any person visiting the Website

What is what?

Agreement a contract concluded under these Terms & Conditions, including in particular: (a) an agreement between the Participant and the Organizer for participation in the Event, and (b) an agreement between the User or Subscriber and the Service Provider for the provision of the Newsletter.

Content means any content posted by a User, including but not limited to information in the form of text, photographs, graphics or other material, within the functionalities of the Website or Groups.

Content Moderation means activities aimed, in particular, at detecting, identifying and addressing Illegal Content or information that is not compliant with the terms of use of the Organizer's services and that is transmitted by service recipients. This includes measures affecting the availability, visibility or reach of such Illegal Content or information, such as de-ranking, demonetisation, disabling access to or removing such content, as well as measures affecting the ability of service recipients to transmit such information, such as the suspension or closure of a user account.

Digital Content content produced and supplied in digital form, in particular content delivered as part of the Newsletter service, such as e-mail messages, e-books, video books, video guides, and PDF materials.

Digital Service a service enabling the Subscriber to produce, process, store, or access data in digital form, or to share data in digital form sent or created by the consumer or other users of that service, or other forms of interaction using data in digital form.

Durable Medium a material or tool enabling the storage of information in a way that allows access to such information in the future for a period adequate to the purposes of the information, and which enables reproduction of the stored information in an unchanged form.

Event the E-commerce Berlin Expo held on the date and at the venue indicated on the ticket.

Force Majeure any event beyond the reasonable control of the Organizer that prevents or delays performance, including natural disasters, epidemics, official orders, strikes, war or terrorist acts.

Free Ticket / Retailers & Brands Category a ticket granted free of charge to companies operating an (online) store offering physical products (e-commerce merchants, brands, manufacturers, retailers, wholesalers, marketplaces).

GDPR Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation).

Illegal Content means information which, in itself or by reference to an act, including the sale of products or the provision of services, is not compliant with Union law or with the law of any Member State that is compliant with Union law, regardless of the specific subject matter or nature of that law. This includes, in particular: incitement to hatred or terrorist content, unlawful discriminatory content, sharing of child sexual abuse material, unlawful sharing of private images without consent, cyberstalking, sale of non-compliant or counterfeit products, sale of goods or provision of services in breach of consumer protection laws, unauthorised use of copyright-protected materials, unlawful offering of accommodation services, and illegal sale of live animals.

Lead Magnet Digital Content or a Digital Service made available in exchange for subscribing to the Newsletter and providing personal data as well as giving the consents specified in the Terms & Conditions, without paying a price in monetary currency; this may include, for example, free admission to the Event, access to digital materials, guides, video content or other benefits provided digitally.

Newsletter a service provided by the Service Provider to the Subscriber consisting of one-time and/or periodic delivery of Digital Content and/or Digital Services. The condition for receiving the Newsletter without paying a price in monetary currency is providing personal data and giving the consents specified in the Terms & Conditions.

Ticket / Paid Non-Retailers Category a ticket subject to a fee, available to service providers, agencies, technology companies, consultants, investors, media representatives, educational institutions and other interested parties.

Terms The following General Terms and Conditions.

Ticket a personal, non-transferable right of admission to the Event, constituting a service agreement under applicable law, granting participation in an in-person event held on a specific date and at a specific location. The electronic form of the ticket (PDF or QR code) serves solely as proof of admission and does not constitute "digital content" or a "digital service" within the meaning of Articles 2(5) and 2(6) of Directive (EU) 2019/770.

Website the official Event website through which registration, ticket purchase and digital services are provided.

I. General

The following General Terms and Conditions (Terms) apply to all Participants purchasing Tickets for or otherwise attending the E-commerce Berlin Expo (Event), organized by Organizer.

For all matters related to the sale conducted via the Website, the Participant may contact the Organizer:

  • in writing at the Organizer's registered address: in Matejki 6/7, 60-766 Poznan, Poland,
  • by email at: hello@ecommerceberlin.com.

The Organizer provides these Terms free of charge, and they are made available in a manner that allows the Participant to access, reproduce and store them via an ICT system, as a link in the footer of the Website.

The Participant may store the content of the Terms in a manner convenient for them, including by saving it on a durable medium such as a text editor, exporting it to a PDF file, or printing it directly from the Website.

The information presented on the Website and its subpages particularly descriptions, specifications and prices of Tickets does not constitute an offer of the Organizer, but merely an invitation to submit an offer to conclude an Agreement.

Orders via the Website may be placed through the Website 24 hours a day, 7 days a week.

These Terms also govern digital or online services provided in connection with the Event, including ticketing, registration platforms and newsletters, whether provided by the Organizer or the Service Provider.

A condition for registering for and/or purchasing a Ticket for the Event is the Participant's confirmation that they have read these Terms and agree to be bound by them.

The Organizer reserves the right to reasonably adjust or modify the Event's programme, speakers, venue or schedule for organisational, technical or operational reasons.

Any changes referred to above shall not materially alter the overall character of the Event nor negatively affect the Participant's ability to attend the Event.

In the event that changes significantly affecting the Event are introduced, the Organizer shall inform Participants without undue delay via the contact details provided during Registration or Order placement.

The Organizer's right to make changes under this section does not exclude or limit the Participant's statutory rights, in particular the rights of Consumers arising from mandatory provisions of applicable law.

II. Technical requirements

The Participant may use the functionalities of the Website in accordance with these Terms and the applicable law, in a manner that does not disrupt the operation of the Website or the ability of third parties to use it.

To use the Website, place an order and access the Ticket, Services or Lead Magnet, the following are required:

  • access to the Internet;
  • an electronic device with an operating system capable of running commonly available web browsers;
  • a standard web browser (e.g., Opera, Mozilla Firefox, Google Chrome, Safari);
  • software capable of opening electronic files in the formats in which Digital Content is delivered (e.g., *.zip, *.pdf, *.mobi, *.epub, *.doc, *.docx, *.xls);
  • an active email account capable of receiving electronic correspondence.

The Participant is prohibited from providing unlawful content or spam, in particular when using any form available on the Website to place an order.

The Organizer implements appropriate technical and organisational measures to prevent unauthorised access, acquisition, alteration, loss or damage and to ensure a level of protection of personal data appropriate to the risks and the categories of data processed.

The Organizer employs, among other measures, SSL encryption, complex and regularly updated passwords, and concludes data processing agreements with external service providers to ensure that processing is carried out in accordance with applicable data protection laws.

The receipt of emails containing the Ticket and/or Lead Magnet and the use of such materials involves specific risks associated with electronic services, such as spam, spyware, phishing or hacking, despite the security measures implemented by the Organizer.

To mitigate these risks, the electronic device used to receive and access the Ticket and/or Lead Magnet should be equipped with antivirus software with an up-to-date virus database, email attachments from unknown or suspicious sources should not be opened, and a firewall should be enabled. Regular updates of the web browser, operating system and software are also recommended.

The above does not exclude or limit the Organizer's liability where such liability cannot be excluded under mandatory provisions of applicable law.

III. Tickets

1. Conclusion of Contract and Services

Tickets for the E-commerce Berlin Expo are divided into two categories:

  • Retailers & Brands (Free Ticket) - available exclusively to companies operating an (online) store offering physical products, including merchants, brands, manufacturers, retailers, wholesalers and marketplaces.
  • Non-Retailers (Paid Ticket) available to service providers, agencies, technology providers, consultants, investors, media representatives, educational institutions and other professional participants.

Eligibility for the Retailers & Brands Free Ticket requires meeting the criteria for this category, namely operating an (online) store offering physical products within activities such as retail, wholesale, brand operations, manufacturing or marketplace activities.

The Organizer verifies whether the above eligibility requirements are met. If the Organizer determines that a Participant registered under the Retailers & Brands (Free) category does not meet the criteria, the Participant will be notified by email.

In such a case, a Participant who still wishes to attend the Event may purchase a Ticket in the Non-Retailers (Paid) category at the applicable price listed on the Event Website.

The essential characteristics of the service purchased include:

  • participation in the E-commerce Berlin Expo on the date indicated on the Ticket;
  • access to exhibition areas, stages and presentations according to the category of the purchased Ticket;
  • provision of non-transferable digital access credentials for the Event in electronic form (QR code or similar);
  • delivery of the Ticket in electronic form to the email address provided during registration.

Tickets are personal and non-transferable, unless the offer explicitly provides otherwise or the Organizer grants prior written consent.

Participation in the Event is only possible after the full Ticket price has been credited to the Organizer's bank account. The Organizer reserves the right to refuse admission to the Event until full payment has been confirmed.

The purchase of a Ticket constitutes the conclusion of a service contract allowing the Participant to attend a physical event (the Event). The Organizer's obligation is fulfilled by ensuring the Participant's admission to and ability to take part in the Event at the specified date and location.

Delivery of the Ticket in electronic form (PDF/QR) serves solely as proof of the right of admission and does not constitute separate "digital content" or a "digital service" within the meaning of Directive (EU) 2019/770.

2. Prices, Payment, and Invoicing

Ticket prices are total prices expressed in euros and include statutory VAT, unless expressly stated otherwise.

Any additional costs, such as service or handling fees, will be clearly presented before the order is finalised, in accordance with the applicable law.

The total purchase price becomes due immediately upon receipt of the booking confirmation.

Payments may be made using the following methods: VISA, MasterCard, invoice payment Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherland.

If registration is made less than two weeks before the Event, the Organizer reserves the right to limit the available payment methods to immediate payment options only.

Invoices are issued electronically as PDF files and sent to the email address provided during registration. By placing an order, the Participant consents to receiving invoices in electronic form.

Where a discount is granted, the Organizer reserves the right to request proof of eligibility before applying the discount.

In the event of withdrawal from the contract or a successful complaint resulting in a refund, the Organizer will reimburse the due amount to the bank account used for the original payment.

3. Order placement

Registration for Participation in the Event

In order to apply for participation in the Event, the Participant is required to complete the Registration Form made available on the Website.

Fields marked with an asterisk (*) are mandatory and must be completed in order to submit the Registration.

The Registration Form requires the Participant to provide, in particular, the following data:

  • selected title or form of address;
  • first name and last name;
  • company name;
  • job title;
  • business email address;
  • country and any other information indicated in the Registration Form.

Submission of the Registration constitutes an expression of interest in participating in the Event and does not constitute an Order, does not create an obligation to purchase Tickets, and does not result in the conclusion of the Agreement.

The Organizer reserves the right to verify the information provided in the Registration, including verification of whether the Participant meets the eligibility criteria applicable to a given participation category (including, without limitation, Retailer, Non-Retailer or Free Tickets).

Invitation to Purchase

Following successful verification of the Registration, the Organizer sends an invitation to the email address provided by the Participant.

The invitation may include, in particular, information on the available Ticket types and/or services, applicable eligibility criteria, and a link enabling the Participant to proceed with the Order process.

Receipt of the invitation does not yet constitute the conclusion of the Agreement.

Order Placement

In order to place an Order, the Participant selects the Tickets and/or services made available by the Organizer and adds them to the virtual cart by selecting the "Add to cart" option.

The Participant then proceeds to the cart page and follows the instructions displayed on the Website and its subpages.

In order to conclude the Agreement, the Participant is required to provide the following data in the order form:

  • first and last name and/or company name;
  • address (street, building/flat number, postal code, city, country) or registered office address for business entities;
  • business email address;
  • position in the company
  • contact telephone number,
  • VAT ID number (for business entities),
  • role in the e-commerce industry,
  • job level,
  • size of the company/number of employees, business sector.

Prior to submitting the Order, the Participant is presented with an order summary containing information on the type, quantity and price of the selected Tickets and/or services, as well as the selected payment method.

4. Right of Withdrawal

No Right of Withdrawal for Event Tickets

In accordance with applicable law, Agreements for leisure or entertainment events scheduled for a specific date or period, including the purchase of Tickets for the Event, are exempt from the statutory right of withdrawal.

By purchasing a Ticket, the Participant expressly acknowledges that they are entering into an Agreement for the provision of a service enabling participation in an in-person Event held on a specific date and at a specific venue.

Accordingly, once the Agreement for the purchase of a Ticket has been concluded, the Participant is not entitled to a statutory right of withdrawal in respect of such Agreement.

Right of Withdrawal for Digital Content and Digital Services

The statutory right of withdrawal applies exclusively to Agreements concerning Digital Content and/or Digital Services, including the Newsletter, unless such right has been lawfully excluded or lost in accordance with applicable law.

Where, during the purchase or subscription process, a Consumer or an Entrepreneur treated as a consumer:

  • expressly requests the immediate performance of a Digital Service before the expiry of the statutory withdrawal period, or
  • expressly consents to the delivery of Digital Content before the expiry of the statutory withdrawal period,

they acknowledge that, as a result, the statutory right of withdrawal shall be lost once the Digital Content has been delivered or the Digital Service has been fully performed.

Such acknowledgement is confirmed by submitting the relevant declaration during the checkout or subscription process.

Exercise of the Right of Withdrawal

Where a Consumer or an Entrepreneur treated as a consumer is entitled to a statutory right of withdrawal, they may withdraw from the relevant Agreement within fourteen (14) days without giving any reason.

To exercise the right of withdrawal, the Consumer or the Entrepreneur treated as a consumer must submit a clear statement of withdrawal, either:

  • in writing to the Organizer's registered address, or electronically via email.

The Consumer or the Entrepreneur treated as a consumer may use the model withdrawal form provided at the end of these Terms; however, use of the form is not mandatory.

If a withdrawal statement is submitted before the Organizer or the Service Provider accepts the offer, the offer shall cease to be binding.

Any payments received shall be reimbursed without undue delay and no later than fourteen (14) days from the date on which the withdrawal statement is received, using the same means of payment as originally used, unless expressly agreed otherwise.

5. Compliants

In the event of a lack of conformity of the Ticket or the Service with the Agreement, the Organizer shall be liable towards the Consumer or the Entrepreneur treated as a consumer for any non-conformity that existed or became apparent within two years from the date of conclusion of the Agreement, in accordance with the applicable law.

If the Ticket or the Service is not in conformity with the Agreement, the Consumer or the Entrepreneur treated as a consumer is entitled to request that the Organizer bring it into conformity with the Agreement.

The Organizer may refuse to bring the Ticket or the Service into conformity with the Agreement if the method chosen by the Consumer or the Entrepreneur treated as a consumer is impossible or would entail disproportionate costs for the Organizer.

The Consumer or the Entrepreneur treated as a consumer may not withdraw from the Agreement if the lack of conformity of the Ticket and/or the Service with the Agreement is insignificant.

If the Ticket and/or the Service is not in conformity with the Agreement and bringing it into conformity is impossible or would require disproportionate costs, or if the Organizer has not brought it into conformity, or if the lack of conformity persists despite attempts to rectify it, or if it is clear that the Organizer will not bring it into conformity within a reasonable time or without significant inconvenience, the Consumer or the Entrepreneur treated as a consumer shall be entitled to a price reduction or to withdraw from the Agreement.

The Consumer or the Entrepreneur treated as a consumer may submit a complaint in any form, including by email or in writing, providing a description of the non-conformity and proof of purchase, to the Organizer.

The complaint should include, in particular:

  • first and last name,
  • address,
  • order number,
  • date of conclusion of the Agreement,
  • subject and reason for the complaint (lack of conformity),
  • contact details (e.g. email or phone),
  • bank account number.

The Organizer will inform the Consumer or the Entrepreneur treated as a consumer of the manner in which the complaint has been handled within 14 days from the day following the date on which the Organizer received the complaint, using the email address provided during the Order placement.

6. Provisions Applicable To Business Participants

In the case of an Agreement concluded with a Participant acting as a Business Participant, the Organizer shall have the right to withdraw from the Agreement within 14 days from the date of its conclusion without stating any reason. Withdrawal shall be made by submitting a withdrawal notice to the Participant electronically, to the email address provided upon conclusion of the Agreement. The Participant shall not be entitled to any claims against the Organizer in this respect.

With respect to Business Participants, the Organizer may terminate the Electronic Services Agreement with immediate effect and without stating any reason by sending an appropriate notice to the Participant, including electronically to the email address provided by the Participant. The Participant shall not be entitled to any claims against the Organizer in this respect.

For Business Participants, the Organizer's liability under statutory warranty arising from the Agreement is excluded.

The Organizer's liability towards a Business Participant, regardless of its legal basis, shall be limited exclusively to the amount of the price paid for the Ticket and/or Service. The Organizer shall be liable towards a Business Participant only for typical damages foreseeable at the time of concluding the Agreement. The Organizer shall not be liable for loss of profit suffered by a Participant who is not a Consumer.

When entering into an Agreement with a Business Participant, the Organizer shall have the right to determine the available payment methods and may require full or partial advance payment.

Any disputes arising between the Organizer and a Participant who is not a Consumer shall be resolved by the court having jurisdiction over the Organizer's registered seat.

The law applicable to disputes between the Participant and the Organizer shall be Polish law.

Any disputes arising between the Organizer and a Participant who is not a Consumer shall be resolved before a Polish court having jurisdiction over the Organizer's registered seat.

IV. Hybrid/digital access

If the Organizer provides Participants with optional access to recordings, live streams, or other online materials related to the Event ("Digital Access"), such access shall constitute a digital service within the meaning of Directive (EU) 2019/770.

In such cases, the Participant agrees that the performance of the digital service may begin immediately upon purchase and acknowledges that the right of withdrawal expires once the digital content has been fully provided.

V. Organizer Authority and Guerrilla Marketing

The Organizer retains full authority over the Event and its premises during the Event period.

All Attendees, exhibitors, and service providers must comply with the house rules (Hausordnung) of Messe Berlin and the Organizer's on-site staff instructions at all times.

The Organizer reserves the right to expel any Participant or visitor who violates these Terms, disrupts the Event, acts unlawfully, or poses a risk to the safety or reputation of others. No refund or compensation will be provided in such cases.

Participants are not permitted to distribute, display, or install any form of promotional or advertising materials, or conduct commercial activities (including "guerrilla marketing", sampling, flyer distribution, or brand ambush tactics) within or around the Event venue without the prior written consent of the Organizer.

In the event of a breach of this prohibition, a Participant who is neither a Consumer nor an Entrepreneur treated as a consumer agrees to pay a contractual penalty of up to EUR 6,000.

The Organizer may additionally seek compensation for damages exceeding the amount of the contractual penalty.

Furthermore, any Participant engaging in unauthorised promotional activities may be permanently excluded from the Event as well as from future events organised by the Organizer.

VI. Photographs and Video Recordings

During the Event, photographs and video recordings may be taken by the Organizer or by third parties commissioned by the Organizer Participants may be identifiable in such recordings.

The recordings may be used by the Organizer for its own documentation and promotional purposes, including but not limited to:

  • publication on the Event's website or affiliated websites,
  • posts on social media and online platforms,
  • printed advertising materials such as posters, flyers, or magazines, video productions, advertising clips, or digital marketing content,
  • and for future events organized by the Organizer.

By attending the Event, the Participant acknowledges this use.

If a Participant wishes to object to the processing or publication of their image, they may do so at any time by submitting a written notice to the Organizer via email.

The processing of Participants' image/likeness for documentation and promotional purposes is carried out on the basis of:

  • Art. 6(1)(f) GDPR the Organizer's legitimate interest in documenting and promoting the Event; an
  • § 23(1) nos. 1-3 of the German Act on Copyright in Works of Fine Arts and Photography (Kunsturhebergesetz KUG), in particular with regard to
  • photographs depicting public events, presentations, assemblies or general scenes in which the Participant appears only as an incidental element of the overall setting (if applicable).

In all other cases in particular with respect to portrait photographs or shots in which the Participant constitutes the main and clearly identifiable subject the Organizer will obtain the Participant's explicit consent for the processing of their image/likeness in accordance with Art. 6(1)(a) GDPR. Consent may be withdrawn at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

Further details on data protection and privacy can be found in the Organizer's Privacy Policy available on the official Event website.

VII. General Limitation of Liability for the Organizer

The Organizer shall be liable for damages only in the following cases:

  • for intentional misconduct or gross negligence by the Organizer, its legal representatives, or agents;
  • for injury to life, body, or health resulting from negligent breach of duty;
  • for breaches of essential contractual obligations (Kardinalpflichten) arising from slight negligence, in which case liability shall be limited to typical, foreseeable damages.

The Organizer accepts no liability for lost, damaged, or stolen personal property of Participants, except in cases of intent or gross negligence.

Mandatory statutory liability, including under the German Product Liability Act, remains unaffected.

The same limitations apply to the Organizer's employees, representatives, and vicarious agents.

VIII. Special Limitation of Liability for the Wardrobe

If the Organizer offers cloakroom services for coats, jackets, suitcases, or bags, the following terms apply:

  • Participants must not deposit valuables (e.g., laptops, smartphones, jewellery), data carriers containing confidential information, payment cards, or travel tickets.
  • Liability for loss or damage is limited to intent or gross negligence by the Organizer's personnel or contractors and capped at EUR 500 per Participant.
  • Any further liability is excluded to the maximum extent permitted by law.

IX. Newsletter

To subscribe to the Newsletter, the Subscriber must complete the Newsletter subscription form available within the Website and/or on dedicated landing pages and confirm the subscription and email address using a double opt-in mechanism by clicking the confirmation link sent in the first email after submitting the subscription form.

To order a Lead Magnet, the Subscriber must select the subscription path associated with the chosen Lead Magnet, complete the subscription form, and confirm the subscription and email address (double opt-in) by clicking the link provided in the email sent after submitting the subscription form.

The Organizer delivers the Lead Magnet immediately after the subscription and email address have been confirmed by sending an email containing a link enabling its download to the email address provided by the Subscriber in the subscription form. If such email is not received, the Subscriber may contact the Organizer using the contact details indicated in Terms.

The Newsletter Service, Digital Content and Digital Services are provided free of charge in monetary terms; however, access to them requires the Subscriber to provide personal data, specifically their name and email address. The Newsletter Service and the receipt of Digital Content and Digital Services cannot be used anonymously.

To conclude the Agreement, the Subscriber must also accept these Terms and provide consent by ticking the relevant checkbox in the subscription form to: (a) the sending of commercial and marketing communications via electronic means, and (b) the use of the Subscriber's terminal telecommunications equipment for direct marketing purposes of the Organizer's products and services in accordance with the current law.

Consent may be withdrawn at any time, resulting in termination of the Newsletter Service and the provision of Digital Content and Digital Services under these Terms.

The consents referred to in point 5 above are voluntary, yet necessary to use the Newsletter Service, Digital Content and Digital Services. Without such consents, the services cannot be provided and the content cannot be delivered.

The Agreement is concluded at the moment the webpage confirming a successful subscription (double opt-in) is displayed.

Digital Content provided within the Newsletter is current as of the date of delivery. Digital Content delivered as part of the Newsletter and any additional Digital Content received by the Subscriber will not be updated. Updates may be made by the Organizer only when necessary to improve the content or services, or when required for technical reasons.

Newsletter content will be sent according to the frequency determined by the Organizer to the email address provided in the Subscription Form. The Organizer reserves the right to fully or temporarily discontinue sending such Digital Content at any time without prior notice to the Subscriber.

The Newsletter Service and Digital Services are provided for an indefinite period, from the moment the Agreement is concluded until the Subscriber withdraws consent i.e., cancels the Newsletter Service or the Digital Service or until the Organizer discontinues its provision. The Service Provider also reserves the right to discontinue the Newsletter Service, Digital Services and delivery of Digital Content to a Subscriber who does not open Newsletter emails for a period of three months from the date of the last email opened.

The Subscriber may unsubscribe from the Newsletter by clicking the active "Unsubscribe" link available in each email sent as part of the Newsletter. The Subscriber may also contact the Organizer using e-mail: hello@ecommerceberlin.com.

Despite unsubscribing, the Subscriber's personal data may be stored for the period necessary to establish or defend legal claims on the basis of the Organizer's legitimate interest (Art. 6(1)(f) GDPR). Further information, including the right to object to processing, is provided in the Privacy & Cookie Policy.

The provisions of this Section apply accordingly to any lack of conformity of Digital Content or Digital Services (including, in particular, the Newsletter Service and any Lead Magnets) with the Agreement.

In the case of Digital Content or Digital Services supplied without payment of a monetary price but in exchange for the provision of personal data by the Consumer or the Entrepreneur treated as a consumer, the rights described in this Section shall apply mutatis mutandis to the extent permitted by mandatory provisions of law governing contracts for the supply of digital content or digital services.

X. Content Moderation

1. Content Moderation

The Organizer is not obliged to monitor Content or actively seek facts or circumstances indicating illegal activity.

If the Organizer becomes aware of the presence of Illegal Content on the Website, the Organizer shall promptly take appropriate measures to remove or disable access to such Content.

The Organizer has the right to moderate Content that violates these Terms with due diligence, in an objective and proportionate manner, taking into account the rights and legitimate interests of all parties involved, and to impose the restrictions referred to in paragraphs below. If the Organizer holds electronic contact details of the User who posted the moderated Content, the Organizer shall notify that User of the moderation decision together with its justification.

The Organizer does not use algorithmic decision-making.

Users are prohibited from posting on the Website any Content that:

  • violates the Terms or any rules, policies or regulations applicable to the Website;
  • is unrelated to the scope or purpose of the Website;
  • violates commonly accepted principles of social coexistence or good morals, mutual respect, or may cause discomfort to other Users;
  • promotes activities competitive to the Organizer;
  • constitutes unsolicited advertising or marketing materials, including spam; contains links;
  • is humiliating, insulting or degrading, or violates personal rights, reputation or dignity;
  • is chauvinistic or misogynistic;
  • discriminates or insults on the basis of sex, nationality, ethnicity, race, religion, or lack thereof;
  • misleads Users, especially regarding medical or scientific information, or disseminates false information;
  • promotes ideologies or activities that are illegal or contrary to fundamental values, including racist, totalitarian, Nazi or fascist content;
  • is generally considered obscene, including vulgar language; incites hatred, aggression or violence against any living being;
  • is pornographic or sexually explicit;
  • unlawfully distributes images of individuals without their consent or involves impersonation;
  • incites self-harm, suicide or other self-destructive behaviour;
  • constitutes unauthorised use of materials protected by intellectual property rights.

2. Contact Point

The Organizer has designated a contact point, available in Polish and English, for direct communication with Member State authorities, the European Commission, the Board for Digital Services, as well as for direct and prompt communication between Users and the Organizer, at hello@ecommerceberlin.com.

3. Reporting Illegal Content

A User who believes that Content available on the Website constitutes Illegal Content or violates these Terms may submit a notification to the Organizer electronically via the contact point email address.

If the notification contains electronic contact details of the person or entity submitting it, the Organizer shall promptly acknowledge receipt of the notification.

A notification should include:

  • a) a sufficiently reasoned explanation why the information is alleged to constitute Illegal Content;
  • b) clear identification of the exact electronic location of the information, such as precise URLs or any additional data enabling identification of the Illegal Content;
  • c) the name and email address of the person or entity submitting the notification, except for reports relating to offences involving sexual exploitation, child sexual abuse material, grooming, or aiding or attempting such offences;
  • d) a statement confirming the good-faith belief of the person or entity submitting the notification that the information and allegations contained therein are accurate and complete.

The Organizer shall assess the notification promptly, non-arbitrarily, objectively and with due diligence, without performing a detailed legal analysis, and shall determine whether the activity or information constitutes Illegal Content.

If the notification includes electronic contact details of the notifier, the Organizer shall promptly and no later than 14 days from submission inform the notifier of the decision taken.

The notifier has the right to appeal the Organizer's decision within 14 days from receiving the justification of that decision. The appeal must include a comprehensive justification.

The Organizer shall review the appeal within 14 days. The decision issued upon review is final and not subject to further appeal.

4. Measures

If the Organizer determines that Content available on the Website is Illegal Content or violates these Terms, the Organizer may impose one or more of the following measures:

  • removal of the Illegal or non-compliant Content, or retention with restricted access;
  • reduction of visibility, disabling access to, or de-ranking the Illegal or non-compliant Content;
  • suspension, termination or other restriction of monetary payments to the User who posted the Illegal or non-compliant Content;
  • suspension or termination of the provision of services, in whole or in part, to the User who posted the Illegal or non-compliant Content.

Any removal or disabling of access, as described above, shall be carried out with full respect for the fundamental rights of service recipients, including the right to freedom of expression and information.

XI. Out-of-court

The Organizer agrees to submit any disputes with Consumers and/or Entrepreneurs treated as consumers arising from Agreements concluded under these Terms to mediation proceedings. The details of such mediation shall be determined by the parties to the dispute.

A Consumer or an Entrepreneur treated as a consumer has the possibility to use out-of-court procedures for handling complaints and pursuing claims arising from the Agreement. In particular, they may contact

  • the provincial inspector of the Trade Inspection with a request to initiate mediation aimed at amicably resolving the dispute;
  • the permanent consumer arbitration court with a request to resolve the dispute arising from the Agreement;
  • the district (municipal) consumer ombudsman or a consumer protection organisation whose statutory purpose is to protect consumer rights, in order to obtain assistance.

Detailed information on alternative dispute resolution methods is available on the website of the Polish Office of Competition and Consumer Protection (UOKIK) at: https://uokik.gov.pl/pozasadowe rozwiazywanie sporow konsumenckich.php

This provision does not affect the right of Consumers resident in other EU Member States to use equivalent ADR bodies available in their country of residence.

XII. Force Majeure

The Organizer may cancel, postpone, limit or materially modify the Event in the event of force majeure, understood as external circumstances that are impossible to foresee or prevent even with the exercise of reasonable care.

Force Majeure includes, in particular:

  • natural disasters (e.g., floods, fires, storms, earthquakes),
  • epidemics or pandemics, as well as any resulting governmental restrictions, prohibitions or health protection measures,
  • decisions, orders or prohibitions issued by public authorities that prevent the organization of the Event,
  • strikes, lockouts, industrial actions, social protests or transportation blockades, acts of war, terrorism or serious security threats,
  • failures of essential infrastructure, including power outages or blackouts,
  • major technical failures not attributable to the Organizer,
  • closure or restricted availability of the Messe Berlin venue imposed by the venue operator or competent authorities.

In the event of force majeure, the Organizer shall inform Participants of the relevant circumstances and the resulting measures without undue delay, including any changes to the date, scope or format of the Event.

If the Event is rescheduled, previously issued Tickets shall remain valid for the new date. If a Participant is unable to attend the Event on the new date, they must notify the Organizer within fourteen (14) days from the announcement of the rescheduling. In such cases, the Participant is entitled to a refund of the Ticket price paid. The refund shall be processed within fourteen (14) days of receipt of the Participant's notification.

If the Event is cancelled without a substitute date being set, the Organizer shall refund the Ticket price paid by the Participant within fourteen (14) days from the announcement of the cancellation.

The Organizer shall not be liable for any costs incurred by Participants in connection with their planned attendance at the Event, including travel, accommodation, meals, loss of business, loss of profits or any other indirect or consequential costs.

XIII. Misuse of Tickets / Ticket Abuse (Anti-Scalping, Unauthorised Promotion, Unauthorised Transfer)

1. Ticket Resale and Transfer Restrictions

Tickets are intended solely for the personal use of the Participant or, where applicable, the Participant's employees or representatives. Any commercial resale, auction, or transfer of Tickets without the Organizer's prior written consent is strictly prohibited.

This includes, in particular:

  • resale of Tickets via unauthorised ticket platforms, marketplaces or secondary ticketing websites,
  • offering Tickets for sale at a price higher than the original purchase price ("ticket scalping"),
  • using Tickets for promotional purposes, competitions, sweepstakes, or including Tickets in travel, hospitality or commercial packages without the Organizer's prior written consent.

2. Unauthorised Promotional Activities

Using the Ticket for unauthorised marketing, advertising, or promotional activities without the Organizer's express prior written approval is strictly prohibited. This includes, in particular:

  • distributing or promoting a Ticket as part of a commercial offer,
  • using a Ticket as a benefit, bonus, incentive or prize,
  • any promotional activity suggesting cooperation, sponsorship or endorsement by the Organizer without written approval.

3. Contractual Penalty

In the event of a breach of this clause, any Participant who is neither a Consumer nor an Entrepreneur treated as a consumer shall be liable to pay a contractual penalty of up to EUR 6,000.

The specific amount of the contractual penalty shall be determined by the Organizer, taking into account the nature, scope and gravity of the breach.

The payment of the contractual penalty shall not exclude the Organizer's right to claim damages exceeding the amount of the contractual penalty on general principles.

4. Consequences of Breach

If the Organizer determines that a Ticket has been obtained, transferred or used in breach of this clause, the Organizer may:

  • invalidate the Ticket,
  • refuse admission or remove the holder from the Event,
  • permanently exclude the Participant from future events organised by the Organizer, in each case without any obligation to refund the Ticket price or provide compensation.

5. No Liability for Third-Party Purchases

The Organizer accepts no responsibility or liability for Tickets purchased from third parties other than the Organizer or its officially authorised sales partners. Any issues arising from such purchases must be resolved exclusively with the third party from whom the Ticket was acquired.

XIV. Prohibition of Recording and Unauthorised Distribution

To protect the rights of speakers, exhibitors and the Organizer, the following rules apply during the Event:

  • Unless expressly permitted by the Organizer in writing, Attendees are not allowed to make audio or video recordings of talks, presentations, panel discussions, workshops or any other programme elements of the Event.
  • Professional photography, as well as the use of tripods, monopods, drones or similar equipment, requires the prior written consent of the Organizer.
  • Attendees may take non-professional photographs for strictly private purposes, provided that such photographs do not infringe the rights of other Participants, speakers, exhibitors or third parties and comply with applicable data protection and personality rights.
  • Any recording, streaming, transmission or other distribution of Event content (including but not limited to slides, recordings of talks, exhibitor presentations or panel discussions) for commercial purposes, publication, or wider dissemination (e.g. on social media, video platforms or websites) requires the prior written consent of the Organizer and, where applicable, the respective rights holders.

The Organizer reserves the right to demand the immediate deletion of any recordings or photographs made in violation of this clause and to remove from the Event any individual who persistently disregards these rules. This is without prejudice to any further claims for damages or other legal remedies available to the Organizer or affected third parties.

XV. Event Admission, Safety and Venue Regulations

To ensure a safe, orderly and enjoyable experience for all Participants, the following admission and safety rules apply throughout the Event:

1. Admission and Identification

Attendees must present a valid Ticket to gain entry to the Event. Tickets are issued individually and may be verified at entry. The Organizer may require the presentation of an official photo ID to confirm identity.

Upon admission, each Attendee will receive a personal, non-transferable badge. The badge must be worn visibly at all times and presented for re-entry after leaving the venue.

The badge contains personal data provided during registration (full name, company name, QR code confirming ticket validity or enabling networking features).

2. Conduct and Grounds for Refusal of Entry or Removal

The Organizer reserves the right to refuse entry to or remove from the Event any individual who:

  • displays unruly, threatening, abusive or otherwise disruptive behaviour, appears intoxicated or under the influence of substances, violates safety, health or security regulations,
  • fails to comply with instructions of the Organizer's staff, Messe Berlin personnel or security staff.

In such cases, the Ticket shall be deemed forfeited and no refund or compensation will be provided.

3. Venue Rules and Compliance Obligations

Participants must comply with all applicable German safety, fire protection and health regulations.

Attendance at the Event is subject to the House Rules (Hausordnung) of Messe Berlin GmbH, which form an integral part of these Terms. The current version is available here.

Participants must follow all on-site instructions issued by the Organizer's representatives, Messe Berlin staff, security personnel, emergency services and other authorised persons.

4. Security Checks and Prohibited Items

For safety reasons, Messe Berlin GmbH and security personnel may conduct bag and luggage inspections at all entry points and within the venue.

Participants may not bring weapons, hazardous substances, pyrotechnics, drones or any other items that may pose a risk or disrupt the Event.

Such security checks shall be carried out in a proportionate manner and, where appropriate, on a random basis, taking into account the specific security situation at the Event.

5. Luggage and Cloakroom

All large luggage, suitcases and similar items must be deposited at the official cloakroom upon entry. A reasonable service fee may apply for storage.

The Organizer accepts no liability for loss or damage to items left at the cloakroom, except as expressly provided in these Terms.

6. Emergency Procedures

In the event of an emergency:

  • Participants must follow evacuation announcements delivered via the public address system, emergency signage, or instructions from authorised personnel.
  • Attendees must proceed to designated assembly points and may not re-enter the venue until permitted by the relevant authorities.

7. Security Personnel

To maintain a safe environment, the Organizer may engage professional security staff responsible for:

  • controlling access at entry points,
  • monitoring exhibition areas,
  • conducting inspections,
  • responding to incidents and coordinating with medical or emergency services.

Participants must comply with all instructions issued by security personnel.

XVI. Final Provisions

Should any provision of these Terms prove invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid clause shall be replaced by a valid one that most closely reflects the economic purpose of the original provision. The same applies in the event of any contractual gap.

The Organizer reserves the right to exclude Participants from the Event for good cause.

The Organizer provides event access services in the form of physical participation at the Event venue. All tickets represent service agreements for admission and are not sales of digital content or goods.

These Terms and all disputes arising from or in connection with them are governed exclusively by the laws of Poland, without prejudice to mandatory consumer-protection laws of the Participant's habitual residence.

Annex 1 - Right of Withdrawal (Widerrufsbelehrung)

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day of conclusion of the contract (for services or digital content) or, for goods, after you or a third party indicated by you acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us: E-Commerce Capitals spółka z ograniczoną odpowiedzialnością sp. k. seated in Poznań (Poland), Matejki st. 6/7 60-766 Poznań (Poland), TAX ID: PL7792423665 hello@ecommerceberlin.com

of your decision to withdraw by means of a clear statement (e.g. a letter sent by post or email).

You may use the model withdrawal form (Annex 2), but it is not mandatory.

Effects of Withdrawal

If you withdraw, we shall reimburse all payments received from you, including delivery costs (except supplementary costs for a non-standard delivery method), without undue delay and not later than 14 days after we are informed of your decision.

Reimbursement will use the same payment method as in the original transaction, unless you expressly agree otherwise; no fees will be charged.

Return of Goods & Costs

If applicable, you must return goods promptly and no later than 14 days after notifying withdrawal. You bear the direct cost of returning the goods unless otherwise stated.

You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the goods

No Right of Withdrawal for Event Tickets

There is no right of withdrawal for contracts concerning leisure activities with a specific date or period of performance (including event tickets).

Further Exceptions

No withdrawal exists for:

  • goods made to the consumer's specifications or clearly personalized,
  • sealed goods unsuitable for return for health or hygiene reasons once unsealed, sealed audio/video recordings or software once unsealed,
  • digital content not supplied on a tangible medium if performance began with prior express consent and acknowledgment of loss of withdrawal right.

For the avoidance of doubt: the Organizer does not sell goods. The provisions on goods apply only where goods are expressly offered, if applicable.

Annex 2 - Model Withdrawal Form (Muster-Widerrufsformular)

(Please complete and return this form only if you wish to withdraw from the contract.)

To: E-Commerce Capitals spółka z ograniczoną odpowiedzialnością sp. k. seated in Poznań (Poland), Matejki st. 6/7 60-766 Poznań (Poland), (TAXID): PL7792423665 Email: hello@ecommerceberlin.com

I/We (.) hereby give notice that I/We (.) withdraw from my/our (*) contract for the purchase of the following goods (.)/for the provision of the following service (.):

(describe goods or services)

Ordered on (.)/Received on (.):

Name of Consumer(s):

Address of Consumer(s):

Signature of Consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.