24/7 Outsourced Customer Support Company For DACH-Based Retailers, eCommerce and Tech Companies. | 🚀The easiest way to scale up or down during seasonal spikes and business growth stages is by handling all your customer requests. |✨Your Business - Your Rules | 🗣️Your Languages (German, English, Spanish, Italian, French, Polish) | 📱 Your Channels (Calls, E-mail, Chat, Social Media) 🖥️Your Software (CRM, ERP, Providers) | 🔒 Your Business Process and Data Security Standards | ⚡We serve major eСommerce & SaaS companies in DACH since 2016 | 🏰Today WOW24-7 is 20+ Countries, 100+ Clients, 250+ Agents | 🛠️We work with: ZenDesk, Freshdesk, Intercom, LiveChat, Salesforce, Hubspot, HelpScout, HipChat, PureChat.
Outsourced Customer Support (Level 0, 1, 2) by Shared and Dedicated Teams: 🛒Order-related Customer Requests (Pre-/Post-Sales Support, Shipping & Tracking, Cancellations & Returns, Billing, Payments & Refunds, etc.) | 💻Technical Support (Login Issues, Add/Remove features, System Set Up & Reset, Notifications Modification, Navigation Issues, etc.) | ⚡Troubleshooting (Debt collection, Refund issues, General issues coverage and Tech Issues, etc.)
2-day B2B Expo & Conference for e-commerce
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Join the top industry players and connect with targeted customers
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