The costs of acquisition and fixed costs keep rising for E-commerce brands. Improving customer lifetime value and the # of repeat buyers becomes crucial to grow a brand.

One of the often underrated aspects of growing a brand is through great customer experience and customer service.

This presentation will focus on how E-commerce brands can turn customer service into a revenue channel using a combination of automation, self-service, AI, and a mix of best practices proven to increase customer ...

Yohan is passionate about Customer Relationship Management and Customer Experience. With almost a decade of experience spent in tech mostly at Salesforce and Gorgias, he found himself helping some of the world's largest brands improve their CRM and Customer Service operations, to turn conversations...