Who would you like to see live on the E-commerce Berlin Expo stage?

How long until aftersales overtakes sales?

Presentation description (focus & value)

It is the year 2026 and aftersales have overtaken classic sales schemes. Companies have understood that winning. a customer is 7 times more expensive than retaining one and they nurture customers to create more than 50% of reveneue in the aftersales proceses by delivering exceptional service but also harmonising reviews, cross selling data, voucher utilization and complaint management. In the forefront one of germanys diy markets who utilises these methods already now and create a real customer ...

Christian Ebel

Partner Sales DACH @ Zendesk

Speaker(s)' bio

Highly motivated and result-oriented professional with experience in Sales industry and proven skills of Account Management, E-commerce, sales & marketing management. My professional background shows a record of outstanding performance in managing key business relationships in the Sales Management i...


Votes: 21

Vote to identify the best conference topics

Voting ends on October 18, 2024, at 16:59 Berlin time

Marketing

FutureTech

Leadership & Strategic Management

AI in E-commerce

Cross-border & International Expansion

Shop Systems & E-commerce Software

Customer Journey

Supply Chain & Logistics

FinTech

Support

Do you have any questions? Feel free to ask!
Noel Graf
hello@ecommerceberlin.com
+49 305 201 51 10
Lucas Zarna
sales@ecommerceberlin.com
+49 176 316 244 92
  • STATION Berlin, Luckenwalder Str. 4-6

    Location

  • 19 & 20th FEBRUARY 2025

    Event date