The next generation of artificial intelligence will enable agents: small, autonomous software snippets that can act on behalf of the company but also the consumer. This will mean better experiences for consumers (e.g. they can task their agent to fulfill a goal, e.g. shop an item for a certain price) but also a lot of business value for companies (e.g. deflect calls, reduce Average Ticket handling time, setup automomous voice agents that counsel) which will in turn change the ecommerce (profita...