← All categories 8 votes remaining.

Connecting with Customers in the Age of Assistance


Thorsten Hermes - Google


Connecting with Customers in the Age of Assistance As conversational interfaces grow in popularity and customers increasingly crave both immediate and authentic communication, how can businesses adapt to best serve their needs? In this session, join to hear how brands can connect with customers directly through the Google Assistant.


Thorsten Hermes is Google Germany’s Head of Strategy & Digital Transformation, bringing growth strategies and digital innovations to European top retailers. Before starting his career at Google Thorsten was advising DAX 100 companies, being a member of accenture’s DACH Retail Management Group. As a member of the Talent & Organization Performance workgroup, Thorsten was leading large scale change management projects for global corporations for nearly ten years. Thorsten has graduated in Media & Communications Management, Business Information Systems and Marketing and lives in Hamburg, Germany.

Do you want to see this presentation on E-commerce Berlin Expo 2019 stage?

Amount of votes: 24

For information regarding processing voters' personal data read here

Still have a moment? - vote for other categories!

No widget data found!

Rules of Voting in Call for Papers contest

  • There are 8 categories - from every category one presentation will be chosen to the conference agenda (the one with the highest amount of votes);
  • Results of the Call for Papers contest will be determined by online voters - each voter has 8 votes, one for each category;
  • In order to vote a Facebook account is necessary;
  • The voting period lasts from October 1 (1 PM), 2018 to October 21 (11:59 PM), 2018
  • Each voting person can participate in the event for free and watch the presentation live. Below you will find the button for free registration.

Want to see the presentations?

Register today if you want to visit the Expo and listen to 32 presentations prepared by practitioners of online commerce

Free Registration


Still have a moment? - vote for other categories!